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Tuesday, November 5, 2019
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Teknik IT Mgmt & Data Security PC Tech Position

Teknik IT Management & Data Security is looking for talented, self-motivated, career oriented individuals who can grow with our company to offer the high quality of service our customers have come to enjoy and expect from our team.

PC Tech

Hours: M – F, 8am – 5pm with 1 hour unpaid lunch
Salary Requirements: $24,000-$32,000; commensurate with experience
Benefits: Health insurance, starting at one week vacation, three sick days and six holidays per year
Position Available: Immediately
Location: Main Office NOC (Fredericksburg, VA 22405) and Field Service throughout DC through Richmond Metro Area

Responsibilities:
- Onsite field support as needed to resolve computer and network issues
- Telephone support and remote assistance to troubleshoot and resolve computer issues
- Answer multi-line phones
- Create customer trouble tickets from calls and email
- Document work done in ticketing system
- Keep track of follow-up items for customers and trouble tickets
- Document customer configurations and changes in management system
- Work with sales team to generate quotes and purchase equipment
- Research pricing and products for sales quotes
- Assist sales team by generating sales quotes
- Calling and checking up on customers needs
- Other office tasks as needed

Requirements:
- Two years work experience supporting Windows desktops in a business environment (or equivalent in training)
- 100% accountable and on-time
- Reliable transportation
- Technical computer knowledge
- Good customer interaction skills
- Good typing skills
- Good oral communication and writing skills
- Strong work ethic
- Attention to details and diligence
- Self-starter, takes initiative to find things that need to be done
- Professional and courteous on the phone with customers

Preferred Candidates will have:
- CompTIA A+ Certification
- CompTIA Network+ Certification
- Microsoft Certified Professional (MCP) 70-680 for Windows 7
- AAS/BS degree in technology

Must provide to be considered:
- Resume
- Phone number
- Salary requirements
Submit this information to TechJob@TeknikITMDS.com with subject "PC Tech Position". NO CALLS PLEASE
All candidates will be subject to drug screening and background check

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